{"id":23254,"date":"2025-07-28T11:46:01","date_gmt":"2025-07-28T04:46:01","guid":{"rendered":"https:\/\/pitel.vn\/?page_id=23254"},"modified":"2025-08-18T17:15:34","modified_gmt":"2025-08-18T10:15:34","slug":"government","status":"publish","type":"page","link":"https:\/\/pitel.vn\/en\/government\/","title":{"rendered":"Government"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23254\" class=\"elementor elementor-23254 elementor-22220\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d369a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d369a0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-073a854\" data-id=\"073a854\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4821f3 elementor-widget elementor-widget-heading\" data-id=\"c4821f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact Center Software for Government<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e98cac5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e98cac5\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-957f07c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"957f07c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-75e8f63\" data-id=\"75e8f63\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ea73bf elementor-widget elementor-widget-text-editor\" data-id=\"1ea73bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p data-start=\"175\" data-end=\"556\">Driving Digital Transformation in Public Administration, this is a pivotal moment for the country\u2019s digital transformation. Following the Government\u2019s directives, ministries, agencies, and local authorities are rolling out synchronized digital platforms to manage and deliver public services\u2014ensuring citizens and businesses receive fast, transparent, and efficient support.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26e4be9 elementor-widget elementor-widget-text-editor\" data-id=\"26e4be9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p style=\"text-align: justify;\">In the context where citizens are increasingly familiar with services from businesses (banks, telecoms, e-commerce, etc.), they now expect fast, friendly, and easily accessible service from government agencies. Moreover, the media and social networks have become highly effective \u201ccommunity oversight channels,\u201d where even a single case of \u201ccalls going unanswered\u201d or \u201capplications without guidance\u201d can trigger significant public relations issues and reduce an agency\u2019s credibility.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ad2ca7 elementor-widget elementor-widget-text-editor\" data-id=\"2ad2ca7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><div class=\"elementor-element elementor-element-3ad8df3 elementor-widget elementor-widget-text-editor\" data-id=\"3ad8df3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p><span style=\"color: #000000;\">However, government agencies still rely on traditional communication methods such as landline phones, individual call centers, or personal phone numbers, lacking a centralized system to store and retrieve customer history or support content.<\/span><\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c97ca1e\" data-id=\"c97ca1e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71dae33 elementor-widget elementor-widget-image\" data-id=\"71dae33\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/pitel.vn\/wp-content\/uploads\/elementor\/thumbs\/w-bao-hiem-xa-hoi-thach-thao-22-117255_20250618075547-r9gp47wl44p3bdyq7lofzllka4a0shhe6uujop3u6c.jpg\" title=\"w-bao-hiem-xa-hoi-thach-thao-22-117255_20250618075547\" alt=\"w-bao-hiem-xa-hoi-thach-thao-22-117255_20250618075547\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0867f3e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0867f3e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee6fbc3\" data-id=\"ee6fbc3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5326070 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5326070\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-95c9e1f\" data-id=\"95c9e1f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ec5d39 elementor-widget elementor-widget-heading\" data-id=\"0ec5d39\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Current State of Legacy Systems in Government Agencies<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2a284b6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2a284b6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4474c2c\" data-id=\"4474c2c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edc1bd0 elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"edc1bd0\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span ><\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">Many government agencies still rely on traditional communication methods, like department-specific landlines and direct calls to single-line switchboards or individual numbers. These systems lack data storage, interaction history, and accessible support content, limiting efficiency and collaboration.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-fdac9ea\" data-id=\"fdac9ea\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd08a7d elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"fd08a7d\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span ><\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">Government agencies still operate in a \u201cone-way notification\u201d mode, without flexible channels for support, feedback, or dialogue. Citizens submitting feedback through official systems often experience a \u201csend and forget\u201d situation, with little or no response.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-fff013f\" data-id=\"fff013f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38d6887 elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"38d6887\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span ><\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">There is no system to measure service effectiveness\u2014such as the number of calls handled or customer satisfaction levels. Calls are not recorded, interactions are not tracked, making it difficult to review errors or address unprofessional behavior from staff handling inquiries.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4546bb0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4546bb0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-203b4eb\" data-id=\"203b4eb\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25efec8 elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"25efec8\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span ><\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">Citizens are required to provide their personal information repeatedly for each procedure, even if it has been submitted before. The support history systems are outdated, forcing callers to start from scratch every time. This wastes time, increases the workload for staff, and negatively impacts the citizen experience.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c723838\" data-id=\"c723838\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f8db323 elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"f8db323\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span ><\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">During peak periods\u2014such as issuing chip-enabled ID cards, online passport applications, or land registration\u2014the volume of citizen calls to government agencies surges. Many single-line switchboards cannot handle the load, forcing citizens to call multiple times, wait, or even be denied service. As a result, citizens struggle to access official information and often rely on unofficial service intermediaries.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-cc9d9be\" data-id=\"cc9d9be\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c115e9e elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"c115e9e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span ><\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">Indirect support systems\u2014such as phone, messaging, or social media channels\u2014have received limited investment, resulting in an incomplete public service experience, particularly for the elderly and residents in remote areas with limited access to technology.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61315a1 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61315a1\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c488d7c\" data-id=\"c488d7c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eec10c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eec10c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-387d2e2\" data-id=\"387d2e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74dfa74 elementor-widget elementor-widget-heading\" data-id=\"74dfa74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Center Software for Government<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5642de3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5642de3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4f1666d\" data-id=\"4f1666d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-427552b elementor-widget elementor-widget-text-editor\" data-id=\"427552b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong data-start=\"76\" data-end=\"122\">Automated Call Distribution (Call Routing)<\/strong><br data-start=\"122\" data-end=\"125\" \/>The system routes incoming calls to the appropriate specialist or department according to the request type. It can handle hundreds of calls concurrently, unlike the current single-line setup. An Interactive Voice Response (IVR) system allows citizens to select the support they require, minimizing wait times and misrouted calls. An AI Voicebot provides assistance with routine inquiries.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c20c039 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c20c039\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-60dacfc\" data-id=\"60dacfc\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f22605 elementor-widget elementor-widget-text-editor\" data-id=\"8f22605\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong data-start=\"70\" data-end=\"99\">Omni-Channel Integration<\/strong><br data-start=\"99\" data-end=\"102\" \/>The system integrates multiple channels, including phone, email, live chat, Zalo OA, Facebook, and the public service portal. Citizens can ask questions, submit feedback, and track the progress of their applications on a single platform. The system can automatically respond to frequently asked questions via a chatbot, freeing up staff time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a0f0669 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0f0669\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8bdf5f4\" data-id=\"8bdf5f4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8bdefc elementor-widget elementor-widget-text-editor\" data-id=\"c8bdefc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong data-start=\"70\" data-end=\"111\">Complete Call and Interaction History<\/strong><br data-start=\"111\" data-end=\"114\" \/>Every call, interaction, and related case is recorded in the system. Citizens no longer need to repeat their information each time they contact the agency. Staff can access the full interaction history to provide accurate, consistent, and continuous guidance, enhancing the overall citizen experience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-466ce20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"466ce20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-25968b5\" data-id=\"25968b5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebcbd11 elementor-widget elementor-widget-text-editor\" data-id=\"ebcbd11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong data-start=\"70\" data-end=\"121\">Call Recording and Quality control<\/strong><br data-start=\"121\" data-end=\"124\" \/>Calls are recorded, scored, and assessed to improve staff training and performance. The system tracks average response times, resolution rates, and citizen satisfaction levels. Detailed reports enable leadership at all levels to monitor public service operations in real time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0b1a5b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b1a5b8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8a8fe2d\" data-id=\"8a8fe2d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c461168 elementor-widget elementor-widget-text-editor\" data-id=\"c461168\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong data-start=\"70\" data-end=\"109\">Easily Scalable to Serve More Users<\/strong><br data-start=\"109\" data-end=\"112\" \/>The system can be expanded to include additional tasks such as processing deadline alerts, appointment reminders, and post-service citizen surveys via SMS or ZNS. Elderly citizens and those in remote areas with limited tech experience can call a single hotline and receive clear guidance. For tech-savvy users, the system supports multiple platforms, including Zalo, local apps, and web chatbots.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-059ca20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"059ca20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-670c80f\" data-id=\"670c80f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aab0ab elementor-widget elementor-widget-spacer\" data-id=\"3aab0ab\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccb6e8a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ccb6e8a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b6023fd\" data-id=\"b6023fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16e8ca3 elementor-widget elementor-widget-heading\" data-id=\"16e8ca3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits of PiTEL Contact Center Solution<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7f3a5b elementor-widget elementor-widget-text-editor\" data-id=\"a7f3a5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><ul><li data-start=\"135\" data-end=\"320\"><p data-start=\"137\" data-end=\"320\"><strong data-start=\"137\" data-end=\"186\">Workload Reduction and Resource Optimization:<\/strong> Efficiently manage human resources during peak periods such as ID card issuance, disaster response, and other high-demand services.<\/p><\/li><li data-start=\"321\" data-end=\"487\"><p data-start=\"323\" data-end=\"487\"><strong data-start=\"323\" data-end=\"370\">Enhanced Transparency and Internal Control:<\/strong> Streamline workflows, improve process visibility, and support effective internal audits and compliance monitoring.<\/p><\/li><li data-start=\"488\" data-end=\"637\"><p data-start=\"490\" data-end=\"637\"><strong data-start=\"490\" data-end=\"544\">Improved Service Quality and Complaint Management:<\/strong> Track and manage citizen interactions to reduce errors, complaints, and negative feedback.<\/p><\/li><li data-start=\"638\" data-end=\"769\"><p data-start=\"640\" data-end=\"769\"><strong data-start=\"640\" data-end=\"682\">Faster Processing and Decision-Making:<\/strong> Minimize delays in case handling and increase adherence to administrative deadlines.<\/p><\/li><li data-start=\"770\" data-end=\"943\"><p data-start=\"772\" data-end=\"943\"><strong data-start=\"772\" data-end=\"828\">Support Digital Transformation and Data Integration:<\/strong> Centralize and synchronize data across the system, reduce manual processes, and optimize operational efficiency.<\/p><\/li><li data-start=\"944\" data-end=\"1114\"><p data-start=\"946\" data-end=\"1114\"><strong data-start=\"946\" data-end=\"979\">Comprehensive Citizen Access:<\/strong> Provide services to all citizens, including those in remote areas, ensuring accessibility and inclusivity across multiple platforms.<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c8a17fc\" data-id=\"c8a17fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bcfa5d elementor-widget elementor-widget-spacer\" data-id=\"5bcfa5d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5956a elementor-widget elementor-widget-image\" data-id=\"8c5956a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/pitel.vn\/wp-content\/uploads\/elementor\/thumbs\/Blue_Sky_Modern_Travel_Instagram_Post__4_-removebg-preview-r9goyomvww3m5pc8ax6g01br3bgymec2ic7o4q4cig.png\" title=\"Blue_Sky_Modern_Travel_Instagram_Post__4_-removebg-preview\" alt=\"Blue_Sky_Modern_Travel_Instagram_Post__4_-removebg-preview\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fffe660 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fffe660\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ad4856e\" data-id=\"ad4856e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebd05c5 elementor-widget elementor-widget-spacer\" data-id=\"ebd05c5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b51fc7c elementor-widget elementor-widget-image\" data-id=\"b51fc7c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/pitel.vn\/wp-content\/uploads\/elementor\/thumbs\/Trang_Nau_Hinh_Anh_Ke_Hoach_Du_Lich_Poster__1_-removebg-preview-r9eporthj5k6yigwfaiqz1a9ccitfaue297x3cmfyw.png\" title=\"Tr\u1eafng_N\u00e2u_H\u00ecnh_\u1ea2nh_K\u1ebf_Ho\u1ea1ch_Du_L\u1ecbch_Poster__1_-removebg-preview\" alt=\"Tr\u1eafng_N\u00e2u_H\u00ecnh_\u1ea2nh_K\u1ebf_Ho\u1ea1ch_Du_L\u1ecbch_Poster__1_-removebg-preview\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-57b7da9\" data-id=\"57b7da9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c6b4af elementor-widget elementor-widget-heading\" data-id=\"9c6b4af\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Choose PiTEL\u2019s Solution?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd7669c elementor-widget elementor-widget-spacer\" data-id=\"bd7669c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-327b885 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"327b885\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-33043ac\" data-id=\"33043ac\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d48f4b elementor-widget elementor-widget-text-editor\" data-id=\"5d48f4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p style=\"text-align: center;\" data-start=\"70\" data-end=\"114\"><strong data-start=\"70\" data-end=\"112\">Make in Vietnam \u2013 Technology Ownership<\/strong><\/p><p style=\"text-align: justify;\" data-start=\"116\" data-end=\"358\">PiTEL Call Center is software developed by a Vietnamese company, with registered copyright protection. It aligns with the government\u2019s strategy to promote technological self-reliance and support the growth of the domestic software industry.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e955770\" data-id=\"e955770\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34345f0 elementor-widget elementor-widget-text-editor\" data-id=\"34345f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p style=\"text-align: center;\" data-start=\"66\" data-end=\"95\"><strong data-start=\"66\" data-end=\"93\">Security and Compliance<\/strong><\/p><p style=\"text-align: justify;\" data-start=\"97\" data-end=\"375\">PiTEL Call Center is certified under ISO 27001:2022 for information security management and ISO 9001:2015 for quality management systems. These certifications validate the system\u2019s compliance with international standards, ensuring secure, reliable, and professional operation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ec4d9a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec4d9a4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fae87d2\" data-id=\"fae87d2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bcd2fd5 elementor-widget elementor-widget-text-editor\" data-id=\"bcd2fd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p style=\"text-align: center;\" data-start=\"70\" data-end=\"92\"><strong data-start=\"70\" data-end=\"90\">Service Upgrades<\/strong><\/p><p style=\"text-align: justify;\" data-start=\"94\" data-end=\"423\">PiTEL Call Center emphasizes continuous research and development to improve service quality and flexibly meet practical requirements. The system is regularly updated with new technologies and incorporates user feedback to provide stable and efficient services for agencies and organizations during their digital transformation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-137d9ca\" data-id=\"137d9ca\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ee7e04 elementor-widget elementor-widget-text-editor\" data-id=\"8ee7e04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p style=\"text-align: center;\" data-start=\"70\" data-end=\"104\"><strong data-start=\"70\" data-end=\"102\">Continuous Operation<\/strong><\/p><p style=\"text-align: justify;\" data-start=\"106\" data-end=\"358\">With 24\/7 monitoring and incident management, along with technical backup solutions, PiTEL ensures continuous system operation and minimizes downtime\u2014an essential requirement for government agencies with high demands for availability and reliability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdd7b8f elementor-section-full_width elementor-section-stretched elementor-hidden-phone elementor-hidden-tablet elementor-section-height-default elementor-section-height-default\" data-id=\"cdd7b8f\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0e7a26a\" data-id=\"0e7a26a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0bc7259 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"0bc7259\" data-element_type=\"widget\" data-settings=\"{&quot;marker&quot;:&quot;underline&quot;,&quot;highlighted_text&quot;:&quot; for Government&quot;,&quot;headline_style&quot;:&quot;highlight&quot;}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-headline\">\n\t\t\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Experience PiTEL Solutions<\/span>\n\t\t\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\"><\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cdd313 elementor-widget elementor-widget-text-editor\" data-id=\"9cdd313\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Take advantage of special rates when using the full PiTEL solution suite, helping you optimize your marketing strategy and drive business growth.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97a8158 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"97a8158\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-phone-call1\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">18001562                                    <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-mail\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">sales@pitel.vn<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-92c09a6\" data-id=\"92c09a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2888565 elementor-widget elementor-widget-menu-anchor\" data-id=\"2888565\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"formdangky\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad4bba2 elementor-button-align-start elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"ad4bba2\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"23254\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"ad4bba2\"\/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-75 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_2776fc6 elementor-col-75 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_2776fc6]\" id=\"form-field-field_2776fc6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_0fbc4b3 elementor-col-75 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_0fbc4b3]\" id=\"form-field-field_0fbc4b3\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SUBMIT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Center Software for Government Driving Digital Transformation in Public Administration, this is a pivotal moment for the country\u2019s digital transformation. Following the Government\u2019s directives, ministries, agencies, and local authorities are rolling out synchronized digital platforms to manage and deliver public services\u2014ensuring citizens and businesses receive fast, transparent, and efficient support. In the context where [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23254","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/pages\/23254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/comments?post=23254"}],"version-history":[{"count":14,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/pages\/23254\/revisions"}],"predecessor-version":[{"id":23446,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/pages\/23254\/revisions\/23446"}],"wp:attachment":[{"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/media?parent=23254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}