{"id":21997,"date":"2025-06-25T14:07:48","date_gmt":"2025-06-25T07:07:48","guid":{"rendered":"https:\/\/pitel.vn\/?p=21997"},"modified":"2025-07-24T10:46:36","modified_gmt":"2025-07-24T03:46:36","slug":"pitel-call-center-tich-hop-freshworks","status":"publish","type":"post","link":"https:\/\/pitel.vn\/en\/pitel-call-center-tich-hop-freshworks\/","title":{"rendered":"T\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi PiTEL Call Center t\u00edch h\u1ee3p Freshworks"},"content":{"rendered":"

Gi\u1ea3i ph\u00e1p n\u00e0y bao g\u1ed3m \u0111\u1ea7y \u0111\u1ee7 c\u00e1c t\u00ednh n\u0103ng nh\u01b0 Pop-up cu\u1ed9c g\u1ecdi v\u00e0 Click to Call c\u1ee7a t\u1ed5ng \u0111\u00e0i PiTEL Call Center, \u0111\u1ed3ng th\u1eddi \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u cu\u1ed9c g\u1ecdi ngay trong giao di\u1ec7n c\u1ee7a h\u1ec7 th\u1ed1ng Freshworks.<\/em><\/p>\n

1. T\u1ed5ng quan v\u1ec1 Pitel Call Center v\u00e0 Freshworks<\/h2>\n

PiTEL Call Center l\u00e0 g\u00ec?<\/h3>\n

Pitel Call Center<\/a><\/strong><\/em> l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i hi\u1ec7n \u0111\u1ea1i, gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. V\u1edbi nhi\u1ec1u t\u00ednh n\u0103ng \u0111a d\u1ea1ng, PiTEL h\u1ed7 tr\u1ee3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean<\/p>\n

Freshworks l\u00e0 g\u00ec<\/h3>\n

Freshworks<\/a><\/em> l\u00e0 n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM) n\u1ed5i ti\u1ebfng, cung c\u1ea5p nhi\u1ec1u c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 cho vi\u1ec7c qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng, ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng. N\u1ec1n t\u1ea3ng n\u00e0y gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<\/p>\n

V\u00ec sao n\u00ean t\u00edch h\u1ee3p PiTEL Call Center v\u00e0o Freshworks<\/h3>\n

Gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i PiTEL Call Center t\u00edch h\u1ee3p v\u1edbi giao di\u1ec7n l\u00e0m vi\u1ec7c c\u1ee7a Freshdesk (n\u00fat g\u1ecdi, \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u) \u0111em \u0111\u1ebfn s\u1ef1 ti\u1ec7n l\u1ee3i c\u0169ng nh\u01b0 nhanh ch\u00f3ng trong c\u00f4ng vi\u1ec7c cho m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, Telesales\u2026.
\nVi\u1ec7c t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i PiTEL Call Center v\u1edbi Freshworks gi\u00fap \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean t\u1ed1i \u01b0u h\u00f3a n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c, c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 trong t\u01b0\u01a1ng t\u00e1c v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean Freshworks.<\/p>\n

2. Nh\u1eefng t\u00ednh n\u0103ng quan tr\u1ecdng khi s\u1eed d\u1ee5ng Pitel Call Center t\u00edch h\u1ee3p Freshworks<\/h2>\n

H\u1ed7 tr\u1ee3 th\u1ef1c hi\u1ec7n t\u01b0\u01a1ng t\u00e1c v\u00e0 x\u1eed l\u00fd cu\u1ed9c g\u1ecdi ngay tr\u00ean giao di\u1ec7n Freshworks<\/h2>\n

Cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 h\u1eefu \u00edch cho ph\u00e9p nh\u00e2n vi\u00ean ti\u1ebfp nh\u1eadn v\u00e0 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi, t\u1ea1m d\u1eebng,\u2026 T\u1ea5t c\u1ea3 thao t\u00e1c v\u00e0 thay \u0111\u1ed5i \u0111\u1ec1u \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb chi ti\u1ebft tr\u00ean giao di\u1ec7n Freshworks.<\/p>\n

\"1<\/p>\n

\"2<\/p>\n

Giao di\u1ec7n Pop \u2013 Up khi c\u00f3 cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean h\u1ec7 th\u1ed1ng Freshworks<\/h3>\n

V\u1edbi giao di\u1ec7n pop-up t\u1ef1 \u0111\u1ed9ng m\u1edf khi c\u00f3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn, hi\u1ec3n th\u1ecb \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u00ean Freshworks, nh\u00e2n vi\u00ean kh\u00f4ng c\u1ea7n ph\u1ea3i h\u1ecfi l\u1ea1i th\u00f4ng tin ch\u00ednh x\u00e1c v\u1ec1 t\u00ean kh\u00e1ch h\u00e0ng hay l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c, th\u1ec3 hi\u1ec7n s\u1ef1 chuy\u00ean nghi\u1ec7p trong vi\u1ec7c h\u1ed7 tr\u1ee3 v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n

\"3<\/h3>\n

\"4
\nClick to Call \u0111\u1ebfn li\u00ean h\u1ec7 \u0111\u00e3 c\u00f3 s\u1eb5n tr\u00ean Freshworks<\/h3>\n

Thay v\u00ec m\u1ea5t th\u1eddi gian chuy\u1ec3n \u0111\u1ed5i gi\u1eefa nhi\u1ec1u m\u00e0n h\u00ecnh, nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i ch\u1ec9 c\u1ea7n nh\u1ea5p v\u00e0o n\u00fat g\u1ecdi ho\u1eb7c Click to Call l\u00ean li\u00ean h\u1ec7 c\u00f3 s\u1eb5n tr\u00ean Freshworks \u0111\u1ec3 g\u1ecdi cho kh\u00e1ch h\u00e0ng. T\u00ednh n\u0103ng n\u00e0y h\u1ed7 tr\u1ee3 ti\u1ebft ki\u1ec7m th\u1eddi gian, n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m l\u00e0m vi\u1ec7c cho nh\u00e2n vi\u00ean<\/p>\n

\"5<\/p>\n

Nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi gi\u1eefa nh\u00e2n vi\u00ean v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u01b0u tr\u00ean h\u1ec7 th\u1ed1ng Freshworks<\/h3>\n

Ch\u1ee9c n\u0103ng n\u00e0y gi\u00fap l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd chi ti\u1ebft th\u00f4ng tin cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean Freshworks, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng nghe l\u1ea1i v\u00e0 x\u1eed l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c y\u00eau c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng<\/p>\n

\"6<\/p>\n

\"7<\/p>\n

3. L\u1ee3i \u00edch khi t\u00edch h\u1ee3p Call center v\u00e0o Freshworks<\/h2>\n