{"id":22000,"date":"2025-07-11T14:01:56","date_gmt":"2025-07-11T07:01:56","guid":{"rendered":"https:\/\/pitel.vn\/?p=22000"},"modified":"2025-07-24T10:49:48","modified_gmt":"2025-07-24T03:49:48","slug":"huong-dan-tich-hop-tong-dai-pitel-voi-phan-mem-lark-suite","status":"publish","type":"post","link":"https:\/\/pitel.vn\/en\/huong-dan-tich-hop-tong-dai-pitel-voi-phan-mem-lark-suite\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn t\u00edch h\u1ee3p t\u1ed5ng \u0111\u00e0i Pitel v\u1edbi Ph\u1ea7n m\u1ec1m Lark Suite"},"content":{"rendered":"

Lark Suite l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m \u1ee9ng d\u1ee5ng c\u1ed9ng t\u00e1c kinh doanh \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi c\u00f4ng ty Bytedance. Ph\u1ea7n m\u1ec1m n\u00e0y \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p c\u00e1c \u1ee9ng d\u1ee5ng nh\u1ecf bao g\u1ed3m cu\u1ed9c h\u1ecdp (Video Conference), nh\u1eafn tin (Messenger), l\u1ecbch, t\u00e0i li\u1ec7u (Docs), Th\u01b0 (email), kh\u00f4ng gian l\u00e0m vi\u1ec7c, v\u00e0 c\u00f2n m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng kh\u00e1c.. \u0111\u1ec3 gi\u00fap m\u1ecdi ng\u01b0\u1eddi lu\u00f4n k\u1ebft n\u1ed1i v\u1edbi nhau cho d\u00f9 l\u00e0 \u1edf \u0111\u00e2u, tr\u1ecdn b\u1ed9 gi\u1ea3i ph\u00e1p l\u00e0m vi\u1ec7c to\u00e0n di\u1ec7n v\u00e0 li\u1ec1n m\u1ea1ch.<\/p>\n

B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn t\u00edch h\u1ee3p ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i Pitel v\u00e0o Lark Suite \u0111\u1ec3 g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp tr\u00ean ph\u1ea7n m\u1ec1m Lark, gi\u00fap doanh nghi\u1ec7p linh \u0111\u1ed9ng trong vi\u1ec7c li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh m\u1ecdi l\u00fac m\u1ecdi n\u01a1i.<\/p>\n

1. C\u00e0i ph\u1ea7n m\u1ec1m Pitel tr\u00ean PC<\/h2>\n

B\u01b0\u1edbc 1:<\/strong> T\u1ea3i ph\u1ea7n m\u1ec1m Pitel theo Link<\/p>\n

\"\"<\/p>\n

B\u01b0\u1edbc 2:<\/strong> C\u00e0i \u0111\u1eb7t ph\u1ea7n m\u1ec1m<\/p>\n

\"\"<\/p>\n

Sau khi c\u00e0i \u0111\u1eb7t xong ch\u00fang ta s\u1ebd c\u00f3 ph\u1ea7n m\u1ec1m t\u1ed5ng \u0111\u00e0i Pitel tr\u00ean m\u00e1y t\u00ednh<\/p>\n

B\u01b0\u1edbc 3:<\/strong> Ch\u00fang ta ch\u1ecdn v\u00e0o “menu”, ch\u1ecdn “th\u00eam t\u00e0i kho\u1ea3n” \u0111\u1ec3 t\u00edch h\u1ee3p t\u00e0i kho\u1ea3n v\u00e0o t\u1ed5ng \u0111\u00e0i th\u00ec m\u1edbi th\u1ef1c hi\u1ec7n nghe g\u1ecdi, c\u00e1c nghi\u1ec7p v\u1ee5 t\u1ed5ng \u0111\u00e0i c\u1ee7a Pitel cung c\u1ea5p.<\/p>\n

\"\" \"\"<\/p>\n

B\u01b0\u1edbc 4:<\/strong> Nh\u1eadp th\u00f4ng tin t\u00e0i kho\u1ea3n (li\u00ean h\u1ec7 Pitel \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 t\u00e0i kho\u1ea3n demo ho\u1eb7c ch\u00ednh th\u1ee9c) \u0111\u1ec3 s\u1eed d\u1ee5ng<\/p>\n

\"\"<\/p>\n

B\u01b0\u1edbc 5<\/strong>: Ki\u1ec3m tra tr\u1ea1ng th\u00e1i \u0111\u0103ng nh\u1eadp c\u1ee7a t\u00e0i kho\u1ea3n<\/p>\n

\"\"<\/p>\n

Bi\u1ec3u t\u01b0\u1ee3ng \u0111i\u1ec7n tho\u1ea1i m\u00e0u xanh v\u00e0 hi\u1ec3n th\u1ecb tr\u1ef1c tuy\u1ebfn l\u00e0 \u0111\u00e3 \u0111\u0103ng nh\u1eadp h\u1ec7 th\u1ed1ng th\u00e0nh c\u00f4ng, n\u1ebfu kh\u00f4ng th\u00ec ki\u1ec3m tra l\u1ea1i th\u00f4ng tin ho\u1eb7c li\u00ean h\u1ec7 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5<\/p>\n

2. C\u00e0i \u0111\u1eb7t v\u00e0 t\u00edch h\u1ee3p ph\u1ea7n m\u1ec1m Lark<\/h2>\n

B\u01b0\u1edbc 1:<\/strong> \u0110\u0103ng k\u00fd t\u00e0i kho\u1ea3n Lark theo Link (b\u1ecf qua b\u01b0\u1edbc n\u00e0y n\u1ebfu \u0111\u00e3 c\u00f3 t\u00e0i kho\u1ea3n)<\/p>\n

\"\"<\/p>\n

C\u00f3 th\u1ec3 \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n qua c\u00e1c th\u00f4ng tin: mail, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, t\u00e0i kho\u1ea3n Google, t\u00e0i kho\u1ea3n Apple<\/p>\n

B\u01b0\u1edbc 2:<\/strong> \u0110\u0103ng nh\u1eadp t\u00e0i kho\u1ea3n Lark Suite<\/p>\n

\"\"<\/p>\n

B\u01b0\u1edbc 3:<\/strong> Ch\u1ecdn gi\u1ea3i ph\u00e1p Docs<\/p>\n

\"\"<\/p>\n

B\u01b0\u1edbc 4:<\/strong> Ch\u1ecdn gi\u1ea3i t\u1ea1o m\u1edbi gi\u1ea3i ph\u00e1p Base<\/p>\n

\"\"<\/p>\n

B\u01b0\u1edbc 5:<\/strong> Ch\u1ecdn t\u1ea1o Base m\u1edbi ho\u1eb7c ch\u1ecdn theo template Base c\u00f3 s\u1eb5n<\/p>\n

\"\"<\/p>\n

B\u01b0\u1edbc 6:<\/strong> T\u1ea1o 2 b\u1ea3ng d\u1eef li\u1ec7u l\u00e0 “Nh\u00e2n vi\u00ean” v\u00e0 “Kh\u00e1ch h\u00e0ng” \u0111\u1ec3 c\u1ea5u h\u00ecnh nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n

– Nh\u00e2n vi\u00ean<\/strong><\/p>\n

+ T\u1ea1o b\u1ea3ng “nh\u00e2n vi\u00ean”<\/p>\n

\"\"<\/p>\n

+ T\u1ea1o c\u00e1c tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/p>\n

    \n
  • Tr\u01b0\u1eddng d\u1eef li\u1ec7u: T\u00ean nh\u00e2n vi\u00ean<\/strong><\/li>\n
  • Ti\u00eau \u0111\u1ec1 tr\u01b0\u1eddng: \u0111\u1eb7t t\u00ean tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/li>\n
  • Ch\u1ecdn lo\u1ea1i c\u1ed9t \u201cV\u0103n b\u1ea3n\u201d<\/li>\n<\/ul>\n

    \"\"<\/p>\n

      \n
    • Tr\u01b0\u1eddng d\u1eef li\u1ec7u: Ng\u01b0\u1eddi<\/strong><\/li>\n
    • Ti\u00eau \u0111\u1ec1 tr\u01b0\u1eddng: \u0111\u1eb7t t\u00ean tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/li>\n
    • Ch\u1ecdn lo\u1ea1i c\u1ed9t \u201cNg\u01b0\u1eddi\u201d<\/li>\n<\/ul>\n

      \"\"<\/p>\n

        \n
      • Tr\u01b0\u1eddng d\u1eef li\u1ec7u: \u0110\u1ea7u s\u1ed1<\/strong><\/li>\n
      • Ti\u00eau \u0111\u1ec1 tr\u01b0\u1eddng: \u0111\u1eb7t t\u00ean tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/li>\n
      • Ch\u1ecdn lo\u1ea1i c\u1ed9t \u201cV\u0103n b\u1ea3n\u201d<\/li>\n<\/ul>\n

        \"\"<\/p>\n

        + T\u1ea1o th\u00eam c\u00e1c tr\u01b0\u1eddng d\u1eef li\u1ec7u kh\u00e1c theo nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p<\/p>\n

        + \u0110i\u1ec1n c\u00e1c th\u00f4ng tin c\u1ee7a nh\u00e2n vi\u00ean<\/p>\n

        \"\"<\/p>\n

        – Kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

        + T\u1ea1o b\u1ea3ng “kh\u00e1ch h\u00e0ng”<\/p>\n

        \"\"<\/p>\n

        + T\u1ea1o c\u00e1c tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/p>\n

          \n
        • Tr\u01b0\u1eddng d\u1eef li\u1ec7u: T\u00ean kh\u00e1ch h\u00e0ng<\/strong><\/li>\n
        • Ti\u00eau \u0111\u1ec1 tr\u01b0\u1eddng: \u0111\u1eb7t t\u00ean tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/li>\n
        • Ch\u1ecdn lo\u1ea1i c\u1ed9t \u201cV\u0103n b\u1ea3n\u201d<\/li>\n<\/ul>\n

          \"\"<\/p>\n

            \n
          • Tr\u01b0\u1eddng d\u1eef li\u1ec7u: Ng\u01b0\u1eddi<\/strong><\/li>\n
          • Ti\u00eau \u0111\u1ec1 tr\u01b0\u1eddng: \u0111\u1eb7t t\u00ean tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/li>\n
          • Ch\u1ecdn lo\u1ea1i c\u1ed9t \u201cNg\u01b0\u1eddi\u201d<\/li>\n<\/ul>\n

            \"\"<\/p>\n

              \n
            • Tr\u01b0\u1eddng d\u1eef li\u1ec7u: S\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/strong><\/li>\n
            • Ti\u00eau \u0111\u1ec1 tr\u01b0\u1eddng: \u0111\u1eb7t t\u00ean tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/li>\n
            • Ch\u1ecdn lo\u1ea1i c\u1ed9t \u201cS\u1ed1 \u0111i\u1ec7n tho\u1ea1i\u201d<\/li>\n<\/ul>\n

              \"\"<\/p>\n

                \n
              • Tr\u01b0\u1eddng d\u1eef li\u1ec7u: Call center<\/strong><\/li>\n
              • Ti\u00eau \u0111\u1ec1 tr\u01b0\u1eddng: \u0111\u1eb7t t\u00ean tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/li>\n
              • Ch\u1ecdn lo\u1ea1i c\u1ed9t \u201ctra c\u1ee9u<\/li>\n
              • Tra c\u1ee9u d\u1eef li\u1ec7u trong tr\u01b0\u1eddng n\u00e0y: ch\u1ecdn b\u1ea3ng “Nh\u00e2n vi\u00ean”, tr\u01b0\u1eddng d\u1eef li\u1ec7u “\u0110\u1ea7u s\u1ed1”<\/li>\n
              • Tham chi\u1ebfu d\u1eef li\u1ec7u n\u1ebfu: ch\u1ecdn tr\u01b0\u1eddng d\u1eef li\u1ec7u “Ng\u01b0\u1eddi”<\/li>\n
              • Hi\u1ec3n th\u1ecb d\u1eef li\u1ec7u d\u01b0\u1edbi d\u1ea1ng “Gi\u00e1 tr\u1ecb”<\/li>\n
              • \u0110\u1ecbnh d\u1ea1ng \u0111\u1ea7u s\u1ed1 “m\u1eb7c \u0111\u1ecbnh”<\/li>\n<\/ul>\n

                \"\"<\/p>\n

                  \n
                • Tr\u01b0\u1eddng d\u1eef li\u1ec7u: Click to call<\/strong><\/li>\n
                • Ti\u00eau \u0111\u1ec1 tr\u01b0\u1eddng: \u0111\u1eb7t t\u00ean tr\u01b0\u1eddng d\u1eef li\u1ec7u<\/li>\n
                • Ch\u1ecdn lo\u1ea1i c\u1ed9t \u201cn\u00fat”<\/li>\n
                • V\u0103n b\u1ea3n n\u00fat: \u0111\u1eb7t t\u00ean v\u0103n b\u1ea3n cho n\u00fat b\u1ea5m<\/li>\n
                • Ch\u1ecdn h\u00e0nh \u0111\u1ed9ng c\u1ea7n th\u1ef1c hi\u1ec7n “t\u1ea1o s\u1ef1 ki\u1ec7n”<\/li>\n<\/ul>\n

                  \"\"<\/p>\n

                  + C\u1ea5u h\u00ecnh s\u1ef1 ki\u1ec7n \u201cClick to call\u201d<\/p>\n

                  \"\"<\/p>\n

                    \n
                  • Ph\u01b0\u01a1ng th\u1ee9c: GET<\/li>\n
                  • URL: https:\/\/api-pbx01.tel4vn.com\/v1\/click2call<\/li>\n
                  • Th\u00f4ng s\u1ed1 truy v\u1ea5n:<\/li>\n
                  • ext: gi\u00e1 tr\u1ecb l\u00e0 h\u00e0nh \u0111\u1ed9ng Call center (ext l\u00e0 nh\u00e1nh s\u1ed1 t\u1ed5ng \u0111\u00e0i \u0111\u00e3 ph\u00e2n cho user)<\/li>\n<\/ul>\n

                    \"\"<\/p>\n

                    Ch\u1ecdn \u201cgi\u00e1 tr\u1ecb\u201d => sau \u0111\u00f3 ch\u1ecdn \u201cH\u00e0nh \u0111\u1ed9ng b\u01b0\u1edbc 1\u201d => ch\u1ecdn \u201cti\u1ebfp\u201d<\/p>\n

                    \"\"<\/p>\n

                    Ch\u1ecdn \u201cCall center\u201d => sau \u0111\u00f3 \u201cch\u1ecdn\u201d<\/p>\n

                    \"\"<\/p>\n

                    Ho\u00e0n th\u00e0nh c\u1ea5u h\u00ecnh tr\u01b0\u1eddng ext<\/p>\n

                      \n
                    • Phone: gi\u00e1 tr\u1ecb l\u00e0 h\u00e0nh \u0111\u1ed9ng \u201cs\u1ed1 \u0111i\u1ec7n tho\u1ea1i\u201d<\/li>\n<\/ul>\n

                      \"\"<\/p>\n

                      Ch\u1ecdn \u201cS\u1ed1 \u0111i\u1ec7n tho\u1ea1i\u201d => sau \u0111\u00f3 \u201cch\u1ecdn\u201d<\/p>\n

                      \"\"<\/p>\n

                      Ho\u00e0n th\u00e0nh c\u1ea5u h\u00ecnh tr\u01b0\u1eddng phone<\/p>\n

                        \n
                      • Ti\u00eau \u0111\u1ec1<\/li>\n
                      • M\u00e3: Authorization<\/li>\n
                      • Gi\u00e1 tr\u1ecb: Bearer {token} (m\u00e3 token th\u00ec li\u00ean h\u1ec7 Pitel \u0111\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5p)<\/li>\n
                      • V\u00ed d\u1ee5 token: 7f7fad3a86f34e7d8282f9eb4b3d7372-ODM2YmRiZDgtNmNmMS*****Mx<\/li>\n<\/ul>\n

                        \"\"<\/p>\n

                        Th\u00f4ng s\u1ed1 \u0111\u1ea7u ra: m\u1eb7c \u0111\u1ecbnh<\/p>\n

                        \"\"<\/p>\n

                        B\u01b0\u1edbc 7: L\u01b0u v\u00e0 b\u1eadt \u0111\u1ec3 k\u00edch ho\u1ea1t<\/strong><\/p>\n

                        + T\u1ea1o th\u00eam c\u00e1c tr\u01b0\u1eddng d\u1eef li\u1ec7u kh\u00e1c theo nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p<\/p>\n

                        + \u0110i\u1ec1n c\u00e1c th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n

                        \"\"<\/p>\n

                        B\u01b0\u1edbc 8:<\/strong> T\u1eeb danh s\u00e1ch kh\u00e1ch h\u00e0ng, b\u1ea5m n\u00fat \u201cclick to call\u201d \u0111\u1ec3 th\u1ef1c hi\u1ec7n g\u1ecdi, t\u00edn hi\u1ec7u s\u1ebd \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ef1 \u0111\u1ed9ng sang app Pitel tr\u00ean PC ho\u1eb7c Mobile \u0111\u1ec3 th\u1ef1c hi\u1ec7n g\u1ecdi ra cho kh\u00e1ch<\/p>\n

                        \"\"<\/p>\n

                        \"\"<\/p>\n

                        B\u01b0\u1edbc 9:<\/strong> Sau khi k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi th\u00ec s\u1ebd l\u01b0u l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi \u1edf trang qu\u1ea3n tr\u1ecb c\u1ee7a Pitel<\/p>\n

                        \"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

                        Lark Suite l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m \u1ee9ng d\u1ee5ng c\u1ed9ng t\u00e1c kinh doanh \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi c\u00f4ng ty Bytedance. Ph\u1ea7n m\u1ec1m n\u00e0y \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p c\u00e1c \u1ee9ng d\u1ee5ng nh\u1ecf bao g\u1ed3m cu\u1ed9c h\u1ecdp (Video Conference), nh\u1eafn tin (Messenger), l\u1ecbch, t\u00e0i li\u1ec7u (Docs), Th\u01b0 (email), kh\u00f4ng gian l\u00e0m vi\u1ec7c, v\u00e0 c\u00f2n m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng kh\u00e1c.. […]\n","protected":false},"author":1,"featured_media":21177,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-22000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge"],"_links":{"self":[{"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/posts\/22000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/comments?post=22000"}],"version-history":[{"count":1,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/posts\/22000\/revisions"}],"predecessor-version":[{"id":22001,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/posts\/22000\/revisions\/22001"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/media\/21177"}],"wp:attachment":[{"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/media?parent=22000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/categories?post=22000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pitel.vn\/en\/wp-json\/wp\/v2\/tags?post=22000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}