AI QC BOT

AI-Powered Call Scoring

Assess Call Quality with AI
Automate Customer Care Assessment

PiTEL QC Bot – AI Automation for Customer Service Quality Assurance

PiTEL QC Bot is an automated call quality assessment solution designed for professional monitoring purposes.

Monitoring calls for harsh attitudes.
Monitoring calls for non-compliance with operational procedures
Recommendations for calls that end with customer satisfaction
Supports analysis of the causes behind calls exhibiting behavior inconsistent with corporate culture

Call Quality Assessment Criteria by PiTEL QC AI Bot

Keyword

One-way speech

Intent

Response Time

Speech Rate

Keyword

Sound Intensity

Speech Emotion

Call Duration

Background Noise

Speaker Emotion

Speaking Ratio

Features of PiTEL QC Bot

Advanced Call Content Control & Customer Care Quality Enhancement

1. Emotion Analysis

The system analyzes and identifies the emotional states of both customers and agents, and infers the customer’s payment intent — whether they are likely to pay on time or overdue

2. Reporting & Analytics

Real-time Data Monitoring and Detailed Call Scoring Review

3.Campaign

Call Scoring from Pre-recorded Audio Data by Campaign

4.Call Flow Script

Design Custom Scoring Scripts Based on Individual Customer Requirements.

Why Choose PiTEL QC Bot?

Call Scoring

Call scoring based on keywords, speaking rate, emotions, and more.

Employee Training

Develop advanced professional training programs to enhance employee expertise.

Customer Insights

Analysis of top keywords mentioned by customers in conversations

Flexible Criteria

Call scoring is performed according to custom criteria defined by the business owner.

Quality Control

Receive instant alerts for negative calls impacting the company.

Detailed Report

The system provides call statistics and securely stores audio recordings of all calls made.

WORKFLOW PiTEL AI QC BOT

1. Connection

Customers contact the Contact Center system.

2. Call Transfer

The Contact Center system facilitates seamless connection between customers and customer service agents to ensure efficient support.

3. Archiving

Calls are archived in the call data management system.

4. QC (Quality Control)

The PiTEL QC Bot system retrieves call data to perform call quality checks.

5.Output

The PiTEL QC Bot system sends the call quality evaluation results back to the Contact Center for processing.

Pricing

10.000 Call (11 million VND)

Create scoring scripts easily
Campaign Management
Detailed campaign report
Configure scoring parameters and analysis settings

50.000 Call (50 million VND)

Create scoring scripts easily
Campaign Management
Detailed campaign report
Configure scoring parameters and analysis settings

Full functionality
Customized according to business requirements

HOT

DỰ ÁN TRIỂN KHAI THÀNH CÔNG

TP Bank

Triển khai QC Bot cho TP Bank… Xem thêm

VNPAY

Triển khai QC Bot cho VNPAY… Xem thêm

Danh Khôi

Triển khai QC Bot cho Công ty Danh Khôi… Xem thêm

CUSTOMER TESTIMONIALS

"“Previously, call quality checks were very manual and time-consuming. PiTEL QC Bot not only detects errors but also recognizes emotions, tone, and even the word choice of agents. Thanks to that, I can train the team much more effectively.”

Lê Thị HằngCOO Sao Viet Insurance Company

"Since we started using QC Bot, we no longer have to manually listen to every single call. The intuitive dashboard and clear reports have significantly shortened the time needed to grasp the overall team’s quality."

Nguyễn Hữu Long Quality Management – VietShip Logistic

“After 2 months of implementation, the employee error rate has noticeably decreased. With QC Bot detecting issues quickly and enabling timely adjustments, performance has significantly improved.”

Đinh Thanh PhướcCall Center Supervisor | FinPlus

Try

Get exclusive discounted prices when using the PiTEL AI QC BOT solution suite, helping you optimize marketing strategies and grow your business.