PiTEL CX CONTACT CENTER

With an increasing volume of tickets, an effective system is required to ensure timely intake, proper assignment of responsibilities, and rigorous monitoring and management. PiTEL’s Ticket System facilitates prompt, accurate, and efficient handling of tickets. It functions as an integrated platform for receiving, distributing, processing, tracking, and managing customer requests aggregated from multiple channels into a unified interface, delivering superior operational efficiency.

PiTEL CX Omnichannel offers a full-featured API suite that enables integration with your current business software systems. This facilitates seamless data exchange and interoperability, ensuring that your operational processes function cohesively and efficiently.

Definitely. Data including customer counts, inventory levels, and orders from various online sales channels are synchronized across the system. By using PiTEL CX Omnichannel, your business can centralize all information into one unified platform, streamlining data management and improving operational efficiency.

Certainly. PiTEL CX Omni Channel offers scalable and flexible customization features that enable it to effectively support small, medium, and large businesses. This adaptability ensures integration with existing processes and systems, providing a robust platform for managing customer interactions across multiple channels.

Information is encrypted and protected with multiple layers of security to prevent data leakage risks. Additionally, businesses can perform frequent data backups to ensure data integrity and availability.