Contact Center Solutions for Your Edtech

To successfully start a business in the Education sector, the crucial first step is to clearly identify your target market segment and develop unique differentiators for your services. Additionally, you can leverage the trend of social collaboration—an approach that connects traditional educational institutions with businesses to offer specialized training programs for learners.

The education services market is highly diverse, with millions of new customers entering annually. This growth is accompanied by ever-changing and varied customer demands. Therefore, it is essential to develop business models that are personalized for each project, focusing on meeting the specific needs of distinct customer segments. To serve their target audience effectively, businesses must continuously seek innovative ideas and create meaningful differentiation.

The Current State of Education Enterprises

The education and training sector shows signs of saturation, while demands from students and parents are becoming increasingly stringent. It’s no longer enough to offer quality curricula; the entire service experience—from consultation and enrollment to post-course support—must also be enhanced.

Key Barriers Encountered by Education Enterprises

Consultation teams are overwhelmed and lack effective tools for managing calls and student care, especially during peak enrollment seasons.

Communication with students is fragmented across multiple channels (Zalo, Facebook, phone, etc.), leading to unsynchronized data, slow response times, and difficulties in measuring effectiveness.

The relationship with students ends after the course, failing to establish a referral loop or encourage repeat service usage.

High costs per calling and messaging campaign, with a risk of phone numbers being blocked during consultations.

Contact Center Solutions for Your Edtech

Omnichannel

Connect with students and parents across any communication channel, including Facebook, Zalo, chat, website, and more.

Auto Call + Call Center

Autocall to announce new courses, promotions, and payment reminders. Simultaneously handle multiple incoming calls even during peak periods.

Integrated SMS, ZNS

Send periodic notifications and reminders about new information, courses, and tuition fees to enhance brand awareness.

Integrated AI

QC Bot automatically scores and monitors call quality, supporting training efforts and improving service standards.

Ticket Management

Handle customer requests efficiently, ensuring no inquiry or concern from parents and students is overlooked, thereby enhancing the overall customer experience.

Monitoring

Monitor calls, messaging campaigns, and users in real time, with live display directly on the Contact Center system.

REQUEST A QUOTE EDUCATION TECHNOLOGY SOLUTIONS

Deliver comprehensive solutions for the education sector with optimized costs, enabling training organizations to save budget while ensuring effectiveness.

Benefits of Contact Center in Education

Better Student Care: Build closer connections that keep your brand memorable. Follow up one day after courses to survey feedback, showing genuine care. Rapid Response: Deliver accurate and reliable answers regarding admissions, programs, and tuition fees.

Increase Student Enrollment: Easily launch promotional campaigns for upcoming courses. Quickly analyze feedback and ratings to improve quality and service. Leverage student referrals as indirect marketing. Efficiently manage admissions information and consultation requests with accuracy.

High Security: Protect student data with international-standard encryption, boosting their trust in your institution and encouraging continued enrollment.

Leverage advanced technologies in operations to save time and costs while maintaining high efficiency and swiftly resolving issues. Execute outbound calling campaigns using pre-programmed scripts to target the right audience effectively.

Enhance call handling capacity to ensure no calls from parents and students are missed.

Why Choose PiTEL’s Solution

With PiTEL’s Contact Center software trusted by over 1,000 businesses, you will gain:

Comprehensive Features: Easy calling and receiving directly via website and mobile app, with free call information and recording storage.

Flexible Configuration: Customize greetings, switchboard settings, and keypads tailored to each department’s workflow.

Automation: Smart routing calls to staff based on group, department, skill set, or assigned recruitment portfolio. Auto-dial from pre-loaded contact lists.

Complete call history storage and intelligent management through a ticketing system. Comprehensive overview and detailed reporting capabilities.

PiTEL – The Choice of Numerous Training Organizations

PiTEL has partnered with and earned the trust of numerous training organizations, including Posts and Telecommunications Technology (PTIT), IIG Education Group, Happy Learning, Thần Đồng Education, and many others.

PiTEL’s Solution

Deliver comprehensive solutions for the education sector with optimized costs, enabling training organizations to save budget while ensuring effectiveness.