PiTEL CALL CENTER

PiTEL Call Center is a software platform designed to manage thousands of inbound and outbound calls, supporting customer service operations as well as marketing and sales campaigns.

PITEL CALL CENTER – INTELLIGENT COMMUNICATION SYSTEM

Auto dialer

The system automatically dials and calls customers based on preloaded data within the Call Center software.

Click to Call

Click-to-call functionality allows users to initiate calls directly by clicking the phone number on their computer screen—eliminating the need to manually dial numbers.

Mini CRM

Customer information pop-ups and call list management for agents enhance productivity and service efficiency.

Call routing and IVR navigation

Direct customer calls through keypress options or keyword recognition to ensure fast and efficient support.

OUTSTANDING FEATURES OF PiTEL CALL CENTER

Easy Integration

Seamless API integration with existing enterprise software such as CRM or business management systems.

Call Monitoring

Enable supervisors to listen in, whisper, or join live calls (listen-in, whisper, three-way conferencing).

Rapid Scalability

Cross-platform compatibility (Web/PC/Softphone), allowing for effortless system upgrades and unlimited scalability.

Real-time Reporting & Analytics

Comprehensive real-time call reports and analytics tailored to meet management’s needs at all levels.

Smart Routing

Automatically routes returning callers to the agent they previously interacted with for a more personalized experience.

AI Integration

Voice Bot – Human-like interactive conversations. QC Bot – Automated call scoring and quality monitoring

PiTEL CALL CENTER SYSTEM ARCHITECTURE

1

2

3

4 Agent/ Manager

Access the system via PC or smartphone.

Functions include making calls, tracking campaign results, and monitoring call quality.

PITEL Call Center

Acts as the central processing hub, integrating multiple management features to optimize call center operations.

PiTEL Call Center enhances work efficiency, ensures call quality supervision, and supports campaign performance analysis.

Telco

Connection to Telco Providers

The system connects to telecom carriers (Telcos) to transmit call signals, ensuring seamless communication between the system and customers.

Customer

Receive inbound calls

Respond to inquiries via human agents or AI Voicebot

Perform actions such as placing orders or confirming information

PiTEL CALL CENTER PRICING TABLE

FEATURE

Blacklist / DNC Setup

Campaign Creation & Management

Customer Management

Agent Monitoring

Click to call

Autodialer

Call Connection Rate Statistics (by day/hour)

Detailed Agent Reports

Agent Call Time Reports

BASIC CALL CENTER

✔

ADVANCED CALL CENTER

✔

TÍNH NĂNG	CALL CENTER CƠ BẢN	CALL CENTER NÂNG CAO
Thiết lập blacklist /DNC	✅	✅
Tạo/ quản lý chiến dịch	❌	✅
Quản lý Khách hàng	❌	✅
Giám sát tổng đài viên	❌	✅
Click to call	❌	✅
Autodialer	❌	✅
Thống kê tỉ lệ kết nối cuộc gọi theo ngày/giờ	✅	✅
Báo cáo chi tiết Agent	✅	✅
Báo cáo thời gian Agent	✅	✅

PiTEL CALL CENTER INTERFACE

Dashboard

Management

Calls

Reports

User Permissions

Dashboard

Management

Calls

Reports

User Permissions

CASE STUDY

Over 800 CCUs successfully deployed at Nutifood! A smart communication system with lightning-fast connectivity and 24/7 stability – ready to elevate customer experience and maximize business efficiency.

More than 1,000 CCUs rolled out at TPBank! An advanced call center solution that enhances customer engagement with high performance, stable connections, and seamless 24/7 service.

500+ CCUs implemented at EASY Credit! A powerful, always-on communication platform delivering superior speed, reliability, and customer satisfaction — boosting operational efficiency around the clock.

Experience

Get exclusive pricing when you choose the full PiTEL Call Center suite – designed to optimize your marketing strategies and drive business growth.