PITEL VOIP PBX SYSTEM

  • Cost-efficient PBX solution tailored for enterprise communication needs
  • Comprehensive call management and customer service optimization
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Advantages of PiTEL VoIP PBX System

PiTEL VoIP PBX service for businesses operates over the internet, functioning similarly to traditional PBX systems but with lower costs. It is easy to deploy and integrates seamlessly with existing enterprise applications and software.

1.Cost Savings

No hardware investment required, with low operating costs.

2.Remote Work Enabled

Employees can work anytime, anywhere, on any device with just an internet connection.

3.Integration with Other Applications

Connects seamlessly with existing enterprise tools such as CRM systems, softphones, and more.

4.Security and Backup

Data encryption and access control are managed according to international standards.

Why Businesses Choose the PiTEL VoIP PBX System ?

doanh nghiệp chọn tổng đài pitel voip pbx

Data Security & Safety

We are committed to protecting customer personal data and delivering a highly secure communication service.

Quality-Driven Team

We provide 24/7 incident response and maintain robust contingency measures for effective issue management.

Professional Team

A highly skilled technical team with extensive experience across multiple industries.

Service Upgrade

Continuously researching and developing services to meet evolving customer needs.

Case Study

Wilmar

Successfully deployed the VoIP PBX virtual phone system for Wilmar Company, enhancing communication efficiency and reducing operational costs…. Read more

Masterise

Implemented VoIP PBX switchboard for the Masterise system… Read more

VNPAY

Implemented VoIP PBX switchboard for VNPAY company.. Read more

KEY FEATURES OF THE VIRTUAL CALL CENTER – PiTEL VOIP PBX

 TÍNH NĂNG

PBX CƠ BẢN

PBX NÂNG CAO
 Không giới hạn số lượng cuộc gọi đồng thời

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 Inbound & Outbound Call

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 IVR: lời chào, callflow, announcement

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  Chuyển hướng cuộc gọi theo thời gian

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 Voicemail

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 Forward cuộc gọi ra di động theo yêu cầu

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 Quản trị giao diện Web (Admin)

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 Chức năng giám sát cuộc gọi: nghe lén/nghe xen/hội thoại 3 người

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 Lịch sử cuộc gọi, báo cáo tình trạng cuộc gọi.

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 Ghi âm các cuộc gọi vào/ra.

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 Tương thích đầu cuối, Telco theo chuẩn SIP

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 Hỗ trợ kỹ thuật Online và Offline 24/7/365

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 Dự phòng hệ thống 1+1

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 Tạo nhóm/ phân quyền

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 Quản lý nhân viên theo Team

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 Báo cáo cuộc gọi theo nhóm/nhân viên

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 Gọi qua app mobile

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 Tích hợp các nên tảng quản lý doanh nghiệp như CRM,...

X

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TÍNH NĂNG

Không giới hạn số lượng

Inbound & Outbound Call

IVR: lời chào, callflow, announcement

Chuyển hướng cuộc gọi theo thời gian

Voicemail

Forward cuộc gọi ra di động theo yêu cầu

Quản trị giao diện Web (Admin)

Chức năng giám sát cuộc gọi: nghe lén/nghe xen/hội thoại 3 người

Lịch sử cuộc gọi, báo cáo tình trạng cuộc gọi

Ghi âm các cuộc gọi vào/ra.

Tương thích đầu cuối, Telco theo chuẩn SIP

Hỗ trợ kỹ thuật Online và Offline 24/7/365

Dự phòng hệ thống 1+1

Tạo nhóm/ phân quyền

Quản lý nhân viên theo Team

Báo cáo cuộc gọi theo nhóm/nhân viên

PBX CƠ BẢN

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X

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LIÊN HỆ

PBX NÂNG CAO

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LIÊN HỆ

Features

Unlimited quantity

Inbound & Outbound Call

IVR (Interactive Voice Response): Greeting, Call Flow, Announcement

Time-Based Call Routing

Voicemail

Call forwarding to mobile on demand

Web Administration (Admin Panel)

Call Monitoring Features: Listen-In / Barge-In / Three-Way Conferencing

Call History and Call Status Reporting

Recording inbound/outbound

Compatible with terminals and Telco systems using the SIP standard

Technical support 24/7/365

System backup 1:1

Create groups / assign permissions

Employee management

Group/employee-based call reporting

Call via mobile app

Integration with enterprise management platforms like CRM,…

Basic

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CONTACT

Advance

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CONTACT

Premium

Integrate with existing systems or customize according to the customer’s business requirements

CONTACT

OPERATION MODEL OF PITEL PBX SYSTEM

The PiTEL PBX system is designed for stability and seamless connectivity via the Internet. It unifies branches, factories, and the head office through a central switchboard, while integrating with telecom providers to enable smooth external calling

What our customers say .....

"PiTEL PBX exceeded our expectations — fast deployment with zero major issues. It saved us significant time and effort right from the start compared to our previous system."
Nguyễn Viết Hùng
Nguyễn Viết HùngCEO of Nam Phát Land Real Estate
"Among all the service providers I’ve worked with, PiTEL’s support team really stands out. They’re enthusiastic, friendly, and incredibly fast in responding to and resolving my requests."
Trần Tất Vũ
Trần Tất Vũ"IT Manager – Furniture Retail "
"We completely transitioned to PiTEL’s solution thanks to its cost-efficiency and excellent value. Their customer service and technical support are top-notch — fast, professional, and truly dedicated."
Lê Anh Minh
Lê Anh MinhStartup Logistics
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FREQUENTLY ASKED QUESTIONS

A virtual call center is an advanced voice communication service using VoIP (Voice over Internet Protocol) technology on a cloud-based platform. It is designed to improve customer service quality, enhance call connectivity, and minimize call costs. When integrated with a CRM (Customer Relationship Management) system, it helps optimize customer care and streamline sales conversions through phone interactions.
Yes, a weak internet connection can significantly impact the call quality on a VoIP PBX virtual call center. Since VoIP relies on transmitting audio data over the internet, the quality of the call depends heavily on the speed, stability, and reliability of the connection.

A virtual call center operates over the internet, while traditional systems use analog or ISDN lines.

No on-premise hardware is required, making it easier to scale.

Operational costs are typically lower, and it supports integration with modern platforms such as CRM systems and chatbots.

Yes. The PiTEL VoIP PBX virtual call center supports integration with CRM systems, sales management platforms, and various other tools via API.

Yes. To get specific information on trial policies and current promotions, please contact the PiTEL support team at sales@pitel.vn or call 18001562 for detailed consultation.

Experience

Get an exclusive discounted rate when using the PiTEL PBX call center solution package — helping you optimize your marketing strategy and accelerate business growth.

  • 18001562
  • sales@pitel.vn

Trải nghiệm

Nhận ngay mức giá ưu đãi khi sử dụng bộ giải pháp tổng đài PiTEL PBX, giúp bạn tối ưu hóa chiến lược tiếp thị và tăng trưởng doanh nghiệp

  • 18001562
  • sales@pitel.vn